The other day I was talking with a client about what information needed to go on their website. When a potentially thorny issue was being discussed for inclusion on the site, I thought of the following true story.
There was a car wash in Decatur, Ill., where I used to live. When it first opened it was very popular. One day someone claimed their car was scratched by the brushes; in response the owner put up a sign: “Not responsible for scratches to your vehicle.” Soon someone claimed that the brushes bent their antenna; the owner put up another sign